Shipping, Returns & Refunds
Estimated Delivery Times:
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For Sydney-based areas, the delivery can be expected within 1-3 working days.
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Deliveries outside of Sydney may take approximately 3-5 working days.
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International deliveries may take around 7-14 working days.
Shipping Information:
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All orders are dispatched through Australian Post.
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A tracking confirmation will be provided once the order has been dispatched from our warehouse.
Shipping Returns
At Thane's World, we kindly ask that you bear the responsibility of covering the shipping expenses for returning your purchased item. Please note that shipping costs cannot be refunded.
The transit times for your returns may vary depending on your location.
To ensure a smooth return process, we highly recommend using a tracking option when sending back the item. Kindly provide the tracking details when making your return so that you can stay updated with the delivery status. However, please be aware that we cannot guarantee the receipt of your returned item.
If you have any inquiries or require additional assistance, please don't hesitate to contact us via email at mail@thanesworldofficial.com
OUR RETURNS POLICY
Thank you for shopping with us. We want to ensure your satisfaction with every purchase you make. Please take a moment to read our refund policy below:
Time Limit:
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You have 14 days from the date of receiving your item to request a refund or exchange. Unfortunately, if more than 14 days have passed, we are unable to offer you a refund or exchange.
Eligibility Criteria:
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To be eligible for a return, your item must meet the following conditions:
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The item must be unused and in the same condition as when you received it.
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It must be in its original packaging.
Required Documentation:
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To complete your return, we kindly request a receipt or proof of purchase.
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Return Confirmation:
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Please do not send back your purchase without receiving confirmation from us, as this may result in your request not being processed.
Partial Refunds:
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In certain situations, partial refunds may be granted, if applicable. These situations include:
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Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
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Items that are returned more than 14 days after delivery.
We appreciate your understanding and cooperation with our refund policy. If you have any further questions or concerns, please feel free to contact us.
REFUND POLICY (If applicable)
Once we receive and inspect your returned item/s, we will send you an email to confirm its receipt. In the same email, we will inform you whether your refund has been approved or rejected.
If your refund is approved, a full refund will be processed, excluding the shipping fee. The refund will be automatically credited back to your credit card or original method of payment within 10 business days.
In case you do not receive your refund within the specified timeframe, we recommend contacting your bank. Sometimes delays can occur depending on your bank's processing time.
Please note that only regular priced items are eligible for a refund. Unfortunately, sale items cannot be refunded. We do not offer exchanges or refunds for sale items due to change of mind.